call center
Service with a response fast at low cost of operation, with real people and not robots.
real-time analysis
Customized reports of the business core for making the right decisions.
cloud computing
Availability of 99% of the operation. API integrations to automate and control customer data and processes.
customer service
Personal and professional customer support, problem solving and high-quality care.
About us?
Bilingual Call Center that provides fast service at a low cost of operation, with real people and not robots.
We are your partner for strategic outsourcing of business processes, we offer services Comprehensive Contact and Call Center solutions Telecommunications, among others, reduce costs of your company.
Our services
Take care of doing your work, we take care of your clients.
Virtual secretary
Qualified telephone agents who provide professional service and assistance.
contact center
Customer service, support, advertising, sales, surveys, collections, quality, etc.
pick-up
We manage and centralize online orders and purchases, we monitor and manage incidents.
Assistance Center
Expert staff dedicated 24 hours a day, 365 days a year to attend assistance and emergency alerts.
Transportation
We control your mobile units, dispatch services, verify locations in real time and manage driver status.
Management of medical appointments
We assign appointments, but we also control the calendar to be able to cover empty spaces and optimize time in the best way.
Translation
We have bilingual staff to connect your staff with foreign-speaking clients, so you don’t miss any opportunity in your business.
Our Mission
Contribute to the improvement and success of companies, by optimizing the attention and service to customers. consolidate the image of the company and improve the quality of services through innovation, high quality standards, specialized human team and a excellent service.
Our Vision
Consolidate ourselves as a leading company in strategic alliances for solve and improve the operation of our allies with the best technology by 2023
Our Technology
We use state-of-the-art technology to offer our allies information in real time, and to our customers timely information about the services they are requesting.
aws
We guarantee 99% availability using Cloud Computing, guaranteeing the continuity of services.
call recording
We monitor and record our calls to guarantee the quality of our service.
api integrations
We integrate with virtually any software that has an integration API, allowing us to automate, control, track, and monitor data in real time.
reports
We generate management reports for timely decision making.
Reports and data analysis
We can make personalized reports according to your needs to provide effective information in real time, so you can make the right decisions to improve your business.
Dashboard
We have a call report panel, where we can analyze them by number of standard calls received, made, lost, effective, not contacted, messages with third parties, among others.
Real time information
We analyze the data of our calls in real time to be able to make decisions immediately, this allows us to increase the quality of our service and the productivity of your business.
Analytic data
We have personnel specialized in finance, sales, commercial, collections and legal to analyze all the information regarding your business.
Our prices
Basic
$299
/week
One agent available 48 hours
Monday to Saturday
6:00 am – 9:00 pm
Night
$399
/week
One night agent available 48 hourss
Monday to Saturday
10:00 pm – 6:00 am
Gold
$999
/week
One agent available 24 hours a day
365 days of the year
contact information
Write us or visit our social networks
+1 (770) 294-4931
manager.sales@virtualstpa.com